• Privacy & Rights

User Data Deletion Instructions

Buana is committed to protecting your personal data and upholding your right to privacy. Follow this guide to request the full deletion of your account information and associated personal records from our platforms.

/ Step-by-Step Guide

How to Submit Your Request

Retained Data Notice

Certain transaction records and legal invoices may be retained temporarily to comply with regulatory auditing requirements and law enforcement mandates as required by applicable tax laws.

You can request data deletion at any time through our online submission form or by contacting our dedicated privacy team via email. Please follow the instructions below to ensure prompt processing.

1. Email Request

Send an email to info@buana.com with the subject line 'User Data Deletion Request'. Include your full registered name, account email address, and specific details about the data you wish to remove.

2. Verification & Timeline

To prevent unauthorized requests, our team will verify your identity within 3 business days. Once verified, your request will be fully processed and purged within 30 standard calendar days.