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Privacy Policy

Last updated: September 2026

This Privacy Policy explains how PT Buana Aroma Alami collects, uses, stores, and protects personal information when you visit or interact with our website, https://buana-aroma.com.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

We are committed to handling personal information responsibly and taking reasonable steps to protect its confidentiality and security.

1. Personal Information We Collect

When you visit the Buana Aroma Alami website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Pages viewed

  • Referring website or search source

  • General interaction with the website

  • Cookie and similar technology information

We may also collect information that you voluntarily provide when you:

  • Submit a contact form

  • Request a quotation

  • Request product information

  • Request a sample

  • Contact us through email or WhatsApp

  • Subscribe to updates or communications, where available

  • Submit a custom sourcing request

  • Communicate with our sales or customer support team

This information may include:

  • Name

  • Company or organization name

  • Email address

  • Telephone or WhatsApp number

  • City or country

  • Product interests

  • Required quantity

  • Application or formulation requirements

  • Other information you choose to provide in your inquiry

We do not intentionally collect more personal information than is reasonably necessary for the relevant business purpose.

2. How We Use Your Information

We may use personal information for purposes including:

  • Responding to inquiries

  • Providing product information

  • Preparing quotations

  • Processing sample requests

  • Supporting custom sourcing requests

  • Communicating regarding availability, packaging, lead time, and commercial requirements

  • Supporting potential or existing business relationships

  • Improving our website, services, and customer experience

  • Understanding how visitors use our website

  • Maintaining website security

  • Preventing misuse, fraud, or unauthorized activity

  • Meeting legal, regulatory, accounting, or administrative obligations

Where permitted by law, we may also use business contact information to communicate relevant product or company updates.

You may ask us to stop non-essential marketing communications at any time.

3. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information because:

  • It is necessary to respond to your request

  • It is necessary to take steps before entering into a business relationship or contract

  • It is necessary to perform contractual obligations

  • We have a legitimate business interest

  • We have obtained your consent

  • We are required to comply with legal or regulatory obligations

We aim to process personal information only where there is a valid and appropriate basis for doing so.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functions

  • Remember preferences

  • Improve website performance

  • Understand visitor behavior

  • Measure website traffic

  • Support analytics

  • Support integrated third-party services

Some cookies may be strictly necessary for the website to operate.

Other cookies may be optional and may depend on your consent or browser settings.

Third-party services integrated into our website may place their own cookies according to their respective privacy policies.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Analytics and Website Usage Information

We may use website analytics or similar tools to understand how visitors interact with our website.

These tools may collect information such as:

  • Pages visited

  • Time spent on pages

  • Device type

  • Browser type

  • Approximate geographic location

  • Traffic source

  • Website interaction patterns

This information is generally used to improve website performance, content, usability, and business understanding.

Where possible, analytics information is used in aggregated or non-directly identifying form.

6. Sharing of Personal Information

PT Buana Aroma Alami does not sell personal information.

We may share information with trusted third parties where reasonably necessary, including:

  • Website hosting providers

  • Technology service providers

  • Email and communication service providers

  • Analytics providers

  • Logistics or delivery partners

  • Professional advisers

  • Regulatory or governmental authorities

  • Other service providers supporting our business operations

We aim to share only the information reasonably necessary for the relevant purpose.

Third parties are expected to process information in accordance with applicable privacy and security obligations.

7. International Data Transfers

Some technology providers or third-party services used by our website may process or store information outside Indonesia.

Where personal information is transferred internationally, we aim to use reasonable safeguards and work with reputable service providers.

Privacy and data protection laws may differ between countries.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

  • Responding to inquiries

  • Maintaining business correspondence

  • Managing quotations and commercial discussions

  • Supporting customer relationships

  • Complying with legal, tax, accounting, or regulatory requirements

  • Resolving disputes

  • Protecting legitimate business interests

Retention periods may vary depending on the nature of the information and the applicable requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.

9. Information Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information from:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

However, no internet transmission, electronic storage system, or wireless network can be guaranteed to be completely secure.

Users should exercise reasonable care when submitting information online.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request information about how your data is processed

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Request data portability where applicable

  • Lodge a complaint with an appropriate data protection authority

These rights may be subject to legal limitations or exceptions.

To exercise a privacy right, please contact us using the details provided below.

11. European Economic Area and Similar Privacy Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction providing similar data protection rights, you may have additional rights under applicable privacy laws.

These may include:

  • Right to be informed

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to data portability

  • Right to object

  • Rights relating to automated decision-making and profiling

PT Buana Aroma Alami does not intend to make significant decisions about customers solely through automated decision-making or profiling through this website.

12. Links to Other Websites

Our website may contain links to third-party websites, social media platforms, or other external services.

PT Buana Aroma Alami does not control those websites and is not responsible for their:

  • Privacy practices

  • Security

  • Content

  • Data collection

  • Terms of use

We encourage users to review the privacy policies of third-party websites before providing personal information.

13. Third-Party Platforms

If you contact us through third-party platforms such as WhatsApp, Instagram, LinkedIn, Facebook, or other communication services, those platforms may independently process information according to their own privacy policies.

Your use of those platforms is also subject to their respective terms and privacy practices.

14. Legal Disclosure

We may disclose personal information where required or permitted by law, including where reasonably necessary to:

  • Comply with legal obligations

  • Respond to lawful government requests

  • Protect the rights or property of PT Buana Aroma Alami

  • Protect the safety of customers, employees, or others

  • Investigate suspected fraud or misuse

  • Enforce our agreements or policies

  • Respond to legal proceedings

15. Children’s Privacy

Our website is primarily intended for business and professional users.

We do not knowingly collect personal information from children through the website.

If we become aware that personal information from a child has been submitted without appropriate authorization, we may take reasonable steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our website

  • Business operations

  • Technology

  • Services

  • Legal or regulatory requirements

The latest version will be published on this page with an updated effective date.

We encourage visitors to review this Privacy Policy periodically.

17. Contact Information

If you have questions about this Privacy Policy, how we handle personal information, or would like to exercise a privacy right, please contact:

PT Buana Aroma Alami

Email: info@buana-aroma.com

Website: buana-aroma.com

Indonesia